Senior Beauty Therapist – London

Oracle Beauty Recruitment
May 31, 2018
London, United Kingdom
Job Type




JOB TITLE:                                                            Senior Beauty Therapist


DEPARTMENT:                                                  Spa


RESPONSIBLE TO:                                             Club Manager


RESPONSIBLE FOR:                                          Beauty / Massage Therapists


AREAS OF RESPONSIBILITY: To be responsible for overall efficiency of the Beauty section within the spa.

Drive revenue in relation to budget and maintain levels of service provided are conducive with a four star hotel.


  1. Develop and manage a selling culture within the beauty and reception team to maximise sales of both treatments and products.
  2. Manage the selling of high premium treatments and packages during peak times.
  3. Review and recommend changes to the treatment list and spa packages to maximise sales.
  4. Monitor stock of retail and professional products in comparison to treatments purchased – bring shortages to attention of the club manager
  5. Manage stockholding, stock costs and ensure replenishment of products in a timely fashion – Ensure company purchase procedures are followed.
  6. Drive the team to be pro active in their sales approach and actively outreaching appointments, including phone calls, distributing flyers and marketing
  7. Manage a high standard of service and treatment within the club, to ensure client retention
  8. To liaise with booking agents, ensuring our packages are booked correctly and properly, in line with our SOP’s
  9. Follow beauty booking procedures by monitoring all bookings, ensuring all bookings have full payment in advance or credit card details are secured.



  1. To write rotas whilst liaising with the Operations Supervisors in advance, enabling future bookings to be undertaken.
  2. Ensure a balanced rota in which all team members work weekends equally including the Senior Therapist.
  3. The organisation of the therapists’ work schedules and covering of any absences due to holidays, sickness or bank holidays, whilst staying within payroll restrictions.
  4. Identify staff training needs and organise any outstanding training for all team members as required.
  5. Carry out departmental health and safety inductions and training for all therapists
  6. Train reception staff fully on beauty information, prices, bookings and procedures.
  7. To establish a strong client base by encouraging customer loyalty and referral business.
  8. Communicate effectively with all team members through 1-2-1 and team meetings
  9. To ensure local authority therapist licences and other qualifications are present and record are kept



  1. Assist the Operations Supervisors in the development of the treatment rooms through monitoring competition and keeping up to date on industry trends.
  2. Ensure all equipment is properly maintained and available for use on demand as required by the business.
  3. Manage the operating instructions for the spa and the booking system, keeping them up to date with any changes and developments that are implemented.
  4. Undertake treatments on rota as required.
  5. Maintain the cleanliness of the beauty rooms ready for use and report any maintenance issues and ensure they are completed.
  6. Work on reception when required, and be aware of all bookings in the system and procedures required for them.
  7. Liaise with the Operations Supervisors to put together monthly beauty offers and promotions in conjunction with special monthly occasions and annual events.
  8. To ensure clients are screened prior to treatment and full records maintained.
  9. To manage bookings to ensure they are recorded correctly and efficiently and charged accordingly.



  1. To take reasonable care and responsibility for the Health & Safety of yourself and others who may be affected by your acts or omissions at work.
  2. To co-operate fully with the Company in maintaining a safe & secure working environment, adhering to all relevant Security, Fire, Health & Safety legislation and procedures.
  3. To be familiar with the Company Disciplinary & Grievance procedures, Absence notification procedures and Staff Rules & Regulations and ensure that you adhere to them at all times.
  4. To participate fully in any training identified as beneficial to you and your role.
  5. To undertake any other reasonable task or responsibility as required by the Operations Manager, Hotel Duty Manager or member of the senior management team in order to meet our business needs.
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