Spa Reservations Agent – London

Oracle Beauty Recruitment
June 12, 2018
London, United Kingdom
Job Type


Spa Reservations Agent

£19,000 / year
Spa Reservations Agent

Salary: Depends on experience, however will be around £19,000

Work for one of London’s luxury spas!

The Role:
• Processes correspondence and files all reservations accurately to facilitate easy referral
• Confirms, modifies and cancels reservations as needed
• Provides specific information on room availability, rates, upgrades, packages, amenities and other information requested by the caller as needed while using approved call-handling guidelines.
• Maximizes occupancy and average rate by offering a variety of rates and promotional packages in line with the business and guest needs
• Takes responsibility for knowing key accounts and building /maintaining relationships with all guests, companies and agents
• Maintains a professional and courteous attitude at all times while maintaining control of calls
• Converting e-mail/ Fax room reservation requests into reservations within defined service levels, ensuring all details are accurate
• Stays current with developments in the hotel and the current special offers/ promotions/ packages
• Ensure correct telephone procedures are adhered to including quality service standards
• Ensure all daily tasks are completed in line with the defined departmental standards and Service Level Agreements
• Processes customer credit and billing information in accordance with hotel policy
Key Requirements
• Natural telesales ability (voice tone, comfort closing sales, etc.)
• Ability to effectively listen and position hotels to meet guests needs
• High level of hotel product and services knowledge
• Technical knowledge of hotel booking systems
• High level of business communication and good command of English
• Interpersonal skills to deal effectively with all business contacts
• Excellent command of the English language
• Confident ability to communicate establish rapport
• Ability to work a flexible schedule
Our Client Believes in Developing and Delighting Our Hosts So You Will Receive:
• Competitive Salary
• Complimentary 2-night stay in anyone of the hotel groups hotels
• Preferential accommodation rates for all any of the hotels in the group
• Discounts on food and beverage up to 30%
• Discounts on Spas and beauty treatments
• Hot meals and salad bar, teas, coffees and juices provided each day
• Uniforms provided per role requirement
All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

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